The Buyer has a 7 day return guarantee on any artwork purchased from FAE. See the FAE User Agreement for important terms and limitations to the guarantee. All sales are final and refunds will only be paid under the terms of the return policy.
(Excerpt from the FAE’s User Agreement )
11. Returns. All Artwork sales shall be subject to and limited by the following return policy.
A. 7-Day Guaranty. Each Buyer has a seven (7) day return guaranty for each purchase. When an Artwork is delivered to Buyer and its condition is not an issue, Buyer has seven (7) days from the date of Buyer’s receipt to decide if they want to keep the Artwork (the “7-Day Guaranty”). Notwithstanding anything to the contrary, the 7-Day Guarantee expires 21 days after the artwork is shipped to the Buyer. If Buyer does not properly communicate a decision to return the Artwork within this seven (7) day period, Buyer’s ability to return the Artwork under this policy is waived. A decision to return Artwork must be declared by email to Dealer (with an email copy delivered to FAE at firstname.lastname@example.org) within the seven (7) day return period. Buyer must include full contact information in the email so Dealer can discuss return shipping arrangements to prepare for the Artwork’s return. If Buyer has not heard from Dealer within 24 hours of delivery of the return notice email, Buyer should call Dealer on the next business day to be sure Dealer received the email. As the then owner of the Artwork, it is Buyer’s responsibility to fully insure the Artwork they plan to return (either independently or through the shipping carrier). Buyer should document all packing procedures followed for the return of the Artwork (including photographs or video). If, within fourteen (14) days from Buyer’s receipt of the Artwork, the Artwork is returned to Dealer in the original shipped condition (from Dealer’s facility), the purchase price for the Artwork will be refunded to Buyer, less a restocking fee equal to the greater of: (i) $150, or (ii) 10% of the purchase price, and less the original packing and shipping costs, if paid through FAE. If the returned Artwork is not received at Dealer’s facility within this fourteen (14) day period, Buyer waives all rights regarding a return under the 7-Day Guaranty.
B. Artwork Damaged in Shipment to Buyer.Whoever receives the Artwork, Buyer or Buyer’s agent, should closely examine the outside of the delivery container to be sure that the container does not have any damage that might relate to damage of the Artwork inside. If the damage to the delivery container is discovered while the delivery person is still present, a request should be made to have the delivery person document the damage to the container on their paperwork. If the delivery person is no longer present, Buyer should document the damage by photographing the delivery container and its damage before the container is opened. After opening the delivery container, the Artwork should be thoroughly examined by Buyer to be sure the Artwork did not sustain any damage in shipping.
If damage is discovered, Buyer needs to immediately photograph the damaged area of the Artwork to document the damage. If the Buyer arranged the shipping and insurance, then the Buyer is responsible for filing a claim with the shipping company or their insurance carrier. Neither the Dealer nor FAE is responsible for any damages caused by the shipping of Artwork arranged by the Buyer.
If by prior arrangement, the Artwork was insured through the Dealer, then the Buyer has 24 hours (from the time of receipt of the Artwork) to report shipping damage to the Dealer. Buyer will assist the Dealer in filing claims for the Artwork and obtaining a refund of the shipping costs. If the Buyer timely seeks a refund as the result of the damage, the Buyer will ship the damaged Artwork back to the Dealer. The Dealer will refund the price of the Artwork and all shipping costs to the Buyer. To receive a potential refund, the Dealer must receive the Artwork within 14 days after the Artwork was received by the Buyer.
C. Dealer Misrepresentation. As Buyer should be aware, much of the Artwork on the FAE website is from artist estates or private or corporate collections. Because of its age, each piece of Artwork may not be in perfect condition. The Dealers who have placed the Artwork on the FAE website are professionals and will provide their opinion as to the Artwork’s condition citing any condition issues they feel are significant enough to comment on. It is Buyer’s responsibility to thoroughly review and inspect the Artwork to determine if a misrepresentation by the Dealer may have been made. If Buyer feels that the Dealer made a significant material misrepresentation about the Artwork on the FAE website, Buyer must email FAE at email@example.com within 7 days of Buyer’s receipt of the Artwork. The email to FAE should describe the believed misrepresentation, with supporting documents and images, as appropriate. Buyer must also include a phone number by which FAE can contact Buyer to discuss Buyer’s issue with the Artwork. If Buyer has not heard from FAE within 24 hours of Buyer’s delivery of the notice email, Buyer should call FAE on the next business day to confirm that FAE received the e-mail. If Buyer has not yet done so, FAE recommends that Buyer fully insure the Artwork which Buyer plans to return, or take out insurance with the carrier handling the return delivery. Buyer must promptly ship the Artwork back to the Dealer. To receive a potential refund, the Dealer must receive the Artwork within 14 days after the Artwork was received by Buyer. FAE has 30 days after the Dealer receives the Artwork to investigate Buyer’s claim that a significant material representation was made. FAE’s decision on whether a material misrepresentation has been made by Dealer, as determined in FAE’s sole discretion, will be final and binding on the Dealer and Buyer. If the Artwork arrives back to the Dealer in the same condition it was shipped, and FAE determines a significant material misrepresentation has occurred, FAE will return: (i) the entire purchase price paid by Buyer; (ii) Buyer’s shipping expenses both ways (not to exceed $200); (iii) and refund Buyer’s cost of insuring the Artwork while it was in transit. Buyer is responsible for any shipping charges in excess of $200. If FAE determines no significant material misrepresentation has occurred, and that the Artwork has been returned to the Dealer within the allotted time and in the same condition it was shipped, then FAE will refund Buyer’s purchase price amount paid, less any shipping and handling charges paid by FAE, and less a restocking fee equal to the greater of: (i) $150; or (ii) 10% of the purchase price.
If the Artwork arrives back to the Dealer damaged, evidenced by the photographs taken when the Artwork was shipped to Buyer, it will be Buyer’s responsibility to file an insurance claim (either with Buyer’s private insurance company or with the delivery carrier). The Dealer will provide Buyer with evidence supporting the damage (with copies of the photographs of the Artwork both before shipping the Artwork to Buyer, and upon receipt of the Artwork back from Buyer). If FAE determines the Dealer made a material misrepresentation regarding the damaged Artwork, FAE will refund Buyer’s shipping expenses paid to deliver the Artwork to the Buyer and Buyer’s related insurance premium, but Buyer will have to rely on their insurance claim to refund the purchase price of the Artwork and the shipping expenses back to the Dealer.
D. Returned Artwork Damaged in Shipment. . If the Artwork is returned to the Dealer and the return delivery container that the Artwork arrives in is damaged, the Dealer should have the delivery person note the issue and the damage to the container should be documented with a photograph. The Dealer will then open the delivery container to see if the Artwork is in the same condition when the Artwork was shipped to Buyer. This determination will be made by comparing the photographs taken when the Artwork was originally shipped to Buyer. If the Artwork is in the same condition, the Dealer will instruct FAE to refund Buyer’s paid purchase price, less any shipping charges and less a restocking fee equal to the greater of: (i) $150; or (ii) 10% of the purchase price. If the Artwork is found to be damaged, the Dealer will send images of the Artwork to Buyer showing the condition when shipped to Buyer, and upon return from Buyer. It will be Buyer’s responsibility to file an insurance claim (either through Buyer’s private insurance company or through the delivery carrier that performed the return of the Artwork). The Dealer will then wait for instructions on what Buyer wants the Dealer to do with the Artwork. If Buyer does not initiate an action to have the Artwork returned to them or picked up in 60 days, Buyer will forfeit ownership of the Artwork and the Dealer will then decide what to do with it.